Traveling with someone who has a disability?

T R A V E L E R S WI T H D I S A B I L I T I E S

TSA Cares is now available and accepting calls. Travelers may call TSA Cares toll free at 1-855-
787-2227 prior to traveling with questions about screening policies, procedures and what to expect
at the security checkpoint. Travelers who are deaf or hard of hearing can use a relay service to
contact TSA Cares or can e-mail TSA-ContactCenter@dhs.gov.

The hours of operation for the TSA Cares helpline are Monday through Friday 9 a.m. – 9 p.m. EST,
excluding federal holidays. After hours, travelers can find information about traveling with disabilities
and medical needs on TSA’s website at: http://www.tsa.gov/travelers/airtravel/ disabilityandmedicalneeds/

When a passenger with a disability or medical condition calls TSA Cares, a representative will provide
assistance, either with information about screening that is relevant to the passenger’s specific
disability or medical condition, or the passenger may be referred to disability experts at TSA.
TSA recommends that passengers call approximately 72 hours ahead of travel so that TSA Cares
has the opportunity to coordinate checkpoint support with a TSA Customer Service Manager located
at the airport when necessary. Learn more at: www.tsa.govTransportation Security Administration.
http://www.tsa.gov/travelers/airtravel/disabilityandmedicalneeds/